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Aurora Innovation appoints Toni Kivinen as County Manager for Finland and the Baltics


by Louise Wahlström

Kivinen wants to build partnerships with other companies that will allow for a larger service offering to the healthcare industry.

Toni Kivinen has been appointed Country Manager for Finland and the Baltics of Aurora Innovation, the company behind the market-leading Aurora teleQ communication solution, as of November 1st. Previously, he has worked in various business management positions in the finance and SaaS industries in Finland, for example, at OpusCapita, Arvato Finance and CostPocket.

Tapani Kyrki, CEO of Aurora Innovation, believes that building new kinds of partnerships is an important next step for Aurora Innovation’s growth.

“During the last three years, Aurora Innovation has grown approximately 50 percent in Finland and the Baltics, and we expect to continue growing. Toni has very robust experience in developing businesses particularly through partnerships. By building comprehensive service packages to our clients, supported by partners, we can improve the accessibility of healthcare. It is very important to us that we can serve healthcare professionals, who do incredibly valuable work, in a way that helps them take care of patients and their own well-being at work,” says Kyrki.

“At this stage in my career, it felt right to leave the finance world and work for a SaaS specialist in the healthcare technology business. With good partnership business, we can form collaborations that help companies and the public sector to acquire comprehensive and cost-efficient solutions through one partner,” states Kivinen.

Aurora Innovation is a fast-growing Swedish SaaS specialist in the healthcare industry. Aurora Innovation operates in Sweden, Finland, the Baltics, the Netherlands, Portugal, and Spain. The company has its eyes set on even further international expansion. Healthcare centres that use the company’s Aurora teleQ solution are able to manage their telephone queues efficiently, providing patients excellent and timely service.

Aurora Innovation aims to connect a variety of communication channels used for patient care and internal administration, improving patients’ access to healthcare and enabling smoother processes for healthcare professionals.

“Aurora Innovation is solving some of the big challenges in the healthcare industry. It’s highly motivating and inspiring to join a company with technology that has a significant impact on people’s well-being – both the health of patients and the work capacity of healthcare professionals,” concludes Kivinen.

Aurora teleQ has helped several organizations improve their availability to a full 100 percent. In addition, the solution has decreased the amount of time spent on managing phone calls by up to 30 per cent.

Toni Kivinen

Country Manager, Finland and the Baltics

+358 50 358 9958


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