Integrations with other systems
Healthcare providers face a challenge to find a balance between direct patient care, phone calls and digital care, and finding the optimal digital tools and solutions. Furthermore, managing isolated communication channels and disconnected solutions is expensive. If digitalisation is to make a difference in people’s lives, different channels such as chat, voice, text messages, sensors, triage services, medical record systems, etc. must all be integrated in a carefully considered manner.
Seamless integration using Aurora teleQ
We believe in making the communication channel as smooth as possible for both patient and healthcare provider. To be able to do this and to continuously improve the work situation for healthcare staff, we offer smooth integration using the Aurora teleQ API. The API is designed to interact with other systems. Using the Aurora teleQ API, it is possible to manage tasks from other systems in Aurora teleQ. An incoming contact in a system other than Aurora teleQ can be presented in teleQ, in the same view as other tasks. This makes it possible for Aurora teleQ to be the funnel for incoming contacts, regardless of the caller’s chosen point of entry.
Aurora teleQ offers a well-established communication channel path to the healthcare service, and many healthcare professionals are used to working in Aurora teleQ. Regardless of whether your healthcare centre has started to work with triage, monitoring, screening, decision support or digital communication channels, healthcare staff can continue to work in a system they are used to, i.e. Aurora teleQ, and avoid having to monitor several systems at the same time. We have also integrated a number of medical record systems into Aurora teleQ, to provide easy access to medical record data during ongoing patient cases. Healthcare staff can, at the touch of a button, open the patient's medical records in the medical record system .
Years of experience
We have many years of experience in managing patient contacts with simple, user-friendly interfaces, for both patients and healthcare providers. We know what it takes to connect fragmented communication channels between the patient and the healthcare system into one, holistic solution.