We’re there for you every step of the way – from start to finish
With 20 years’ experience of managing patient contacts, we know what it takes to create greater availability for patients and a better work environment for healthcare professionals. We help those of you who are already working with Aurora teleQ – or who are just about to start using the tool – throughout the entire process, from analysis, planning and implementation to the continued development of your organisation. We help you get started with Aurora teleQ and train users in how to use the system and benefit from all the smart functions. This is how we secure the value of your investment. We provide users with first-class customer service and support throughout the entire service life of the system, and our skilled and experienced operational consultants are on hand throughout the entire journey, offering help with continuous operational development.
We help you from start to finish via our services:
Get started with Aurora teleQ
Get started quickly and efficiently with our startup package, which is included in the Aurora teleQ licence. Right from the start, we make sure that you receive training so that the unit is up and...
Support and customer service
At Aurora Innovation, we assume total responsibility for customer service. Our support function is staffed by employees who are trained in all functions in Aurora teleQ and have good knowledge of the core activities in...
Additional training and operational development
Additional training: In addition to the startup training, we offer you, the customer, access to continuous additional training so that you and your users are always aware of new functionality in Aurora teleQ. Additional training...
“The ability to switch to video during an ongoing phone call makes life easier for both patient and healthcare provider”
- Maria A Hilbert, Operations Manager