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Time-Scheduled Callback

Make it easier for patients to reach your healthcare team without long wait times or missed calls. Aurora teleQ’s Time-Scheduled Callback creates a calm and efficient workflow for healthcare staff while delivering a better and more flexible patient experience. Patients receive a scheduled time for contact instead of having to waste time in a phone queue or not knowing when they will be contacted.

Improved work environment for healthcare staff

  • Optimized communication between healthcare staff and patients

    Aurora teleQ’s time-scheduled Callback improves availability for the healthcare unit, reduces stress, whilst improving patient satisfaction. Patients no longer wait in phone queues or repeatedly call back. Instead, they choose a callback time that suits them, and staff receive calls in a calm and structured flow aligned with their schedules. A phone that is not constantly ringing provides calm, and allows further focus on the patient.

    This intelligent scheduling system, the heart of Aurora teleQ, automatically calculates callback times based on your organization’s staffing and availability. It ensures no missed calls, enhances planning, and supports better communication between patients and healthcare providers.

  • Enhanced call management with
    Phone Menu

    Combined Time-Scheduled Callback and Aurora teleQ’s Phone Menu make for a fully automated, user-friendly experience. Callers are directed to the correct service, collects information in advance, and offers immediate or scheduled options. All while maintaining a personal touch with custom voice messages depending on the needs for your unit.

    Fully customizable to support both large healthcare systems and smaller clinics, Aurora teleQ scales with your needs delivering seamless, stress-free communication for patients and professionals alike.

    Key Benefits:

    • No more phone queues, no missed calls 
    • Saves time for both patients and staff and improves accessibility to care
    • Quiet workspaces and lower stress levels
    • Efficient task planning and follow-up
    • 62% of patients prefer scheduled callbacks