Aurora teleQ
Aurora teleQ is a modern communication platform for healthcare that brings all channels together in one simple, collaborative tool. We make it easy for patients to access care – and empower healthcare professionals with a stress-free, plannable workday.
A better workplace environment for healthcare workers, and improved availability for patients.
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Reduced stress for healthcare staff
Adjusted to the needs of the healthcare system and integrated into the healthcare ecosystem, Aurora teleQ minimizes the time staff has to spend navigating a complex digital work environment. The solution helps create a smarter workflow from incoming communication, leading to quiet phones, and reduced stress.
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Improved availability for patients
More time is freed up to spend where it matters most. By reducing unnecessary administration and providing an omnichannel solution in a single interface, healthcare units can provide better quality of care and increase accessibility and availability for patients.
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Helping healthcare to optimise its resources
We help healthcare providers to streamline their work processes and manage unexpected peaks in work. Our solution enables optimal scheduling of staff with the right competence over the day, to achieve a smoother workflow, reduced stress and lower costs.
Integrations
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Integrated with other systems for an improved digital work environment
To improve the digital work environment for healthcare staff we continually integrate with other systems for a more streamlined experience, saving time and resources.
- Aurora teleQ API enables other platforms to generate tasks in Aurora teleQ
- Integration with multiple medical record systems offer easy access to medical record data
- Applied SSO and directory synch for smooth entry into healthcare system
One of the primary benefits of teleQ is its ability to reduce missed calls and improve scheduling efficiency.
Josefina Sohlberg
Main admin and staff trainer for teleQ at Smile
Benefits
The benefits of Aurora teleQ
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Best possible service and availability
Aurora teleQ improves access to healthcare by eliminating the need for patients to wait in long call queues. Instead, the patient will receive a call back at the desired time. Patients are welcome to contact the healthcare service at a time that suits them via the desired channel: phone, chat, SMS, web or video. The availability, on the patient’s terms, enhances the experience of high availability and service.
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Increased quality in the healthcare dialogue
When phone queues disappear, healthcare staff can spend more time on tasks other than monitoring the phone. Features such as categorisation, web entrance and linking of medical records mean that each contact can be handled immediately by the right healthcare staff and ensuring that healthcare staff are prepared before each contact. This creates more time for quality work with each patient.
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More efficient workflows
All incoming calls and patient contacts are gathered in one view as tasks, regardless of which channel the patient has used to make contact. The clear overview of incoming tasks makes it easier to structure and rationalise the working day.
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Better work environment
Using the unique, scheduled callback feature, Aurora teleQ distributes calls throughout the day. Healthcare staff can close a task before the next one is started. This allows for more time, for both preparation and documentation. Quiet phones and time allocated for each call contribute to reduce stress.
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Optimal resource planning
Aurora teleQ provides the organisation with comprehensive statistics and reports on incoming tasks that can be used to optimise resource planning. The statistics in Aurora teleQ are presented with easily accessible charts and provide snapshots of the healthcare unit’s availability and call patterns. Efforts can be made to better structure the working day, allocate resources in the best possible way and handle unexpected peaks in work, based on statistics.
