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Call Duo – Including Queue

Streamline your clinic’s communication flow with Aurora teleQ Call Duo. Give your team more control over incoming calls by letting patients choose between waiting in a queue or receiving a scheduled callback freeing up time and resources for better care delivery.

Increased control and efficiency

  • Call Queue: transparent, flexible, and built for high demand

    Aurora teleQ Call Queue, used as part of Call Duo, provides real-time updates to callers about their place in line and estimated wait time. This reduces frustration and the number of repeat calls. When paired with scheduled callback, it gives administrators a powerful tool to manage fluctuating call volumes. Let the system offer alternatives automatically when queues are full ensuring patients are handled efficiently, and your team isn’t overwhelmed during peak hours.

  • Boost operational flexibility and reduce pressure on staff

    Call Duo combines call queue and callback functionality in one adaptable solution. You decide how it’s used. Enable both features together or separately and let patients choose what suits them best, without compromising availability or resources. Staff can handle calls in a more structured, less stressful way, improving both productivity and job satisfaction.

    Key benefits for your organization:

    • Manage high call volumes more efficiently
    • Reduce pressure on staff with structured callbacks
    • Automatically offer alternatives when queues are full
    • Customize hold messages and update frequency
    • Align call handling with staffing and availability