The Aurora Innovation Story
A story that started with care and turned into impact.
Behind every innovation is a human experience. For us, it began in a crowded waiting room, with a young boy, a quiet observation and a big idea. This is the story of how Aurora teleQ was born and how we’ve spent decades helping care teams and patients connect more easily, every single day.
The Aurora Innovation Story
Aurora Innovation began with a simple but powerful insight. As a young boy, our founder Carl Leijonhufvud noticed how patients waited – quietly and patiently – for their turn at the doctor’s office. He would run errands for them while they sat for hours in crowded waiting rooms. What struck him most wasn’t just the “physical” wait, it was how long patients also had to sit in phone queues just to reach healthcare.
Determined to change that, Carl and a friend came up with the idea of time-scheduled callback, a solution that would eventually form the core of Aurora teleQ. What started as an answer to long waits has grown into a full-scale communication platform tailored for healthcare.
Today, Aurora teleQ supports care providers across several European countries with a modern platform that brings all communication channels into one intuitive tool. Whether it’s calls, messages, video, or digital forms, the goal remains the same: make healthcare more accessible for patients and more manageable for those who deliver it.
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Every day. All year. Around the clock.
Aurora teleQ now handles over 62 million phone calls each year between patients and healthcare professionals across Europe. And while telephony is still a core channel, we’re constantly evolving – adding new digital tools to meet the needs of modern care.
Behind every number is a human interaction. We’re proud to make those moments smoother, safer, and more meaningful – helping healthcare teams reduce stress and patients get the help they need, faster.
Vision and values
Our core values
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Cooperation
We know that the best way to achieve our vision is by working together. We love synergy and we know that collaboration makes us stronger.
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Courage
We dare to be innovative and make bold decisions that are in line with our vision. We trust in and stand by each other.
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Simplicity
We understand the beauty of keeping things simple, it’s at the heart of everything we do. It will always be easy to work with us and our solutions.