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Voicemail Plus

Handle standard tasks like cancellations and repeat prescriptions more efficiently. With Aurora teleQ Voicemail Plus, patients can leave structured information reducing manual work and optimizing staff resources.

A voicemail solution with that little extra

  • Structured input for a better workflow

    Unlike standard voicemail, Voicemail Plus allows callers to enter key details such as their personal ID and phone number via keypad before or instead of leaving a voice message. It’s an ideal solution for managing routine tasks like cancellations or prescription renewals, helping free up staff time and opens up the opportunity to offer cancelled appointments to other patients. As the caller keys in certain information, there is less of a risk that the agent might, for example, not understand or hear what is being said or the caller might fail to provide some important information.

    Combine with our Transcribe function to improve your workflow even further

    Key benefits for your organization:

    • Reduces risk of error or missing information
    • No misunderstandings with personal ID or phone numbers
    • Streamlines admin tasks like cancellations and prescription renewals