teleQ reports
Using data from Aurora teleQ reports, organizations can reduce staff stress while improving efficiency and helping more patients.
Reports that help optimise your organization
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With Aurora teleQ reports, you can:
- Understand when demand is at its highest with a clear visual overview. Optimize staffing and create a more sustainable work environment where more patients can receive help.
- Optimise queue waiting times. Access data on average estimated wait time, actual wait time and the number of dropped calls. Define an acceptable waiting time and measure how many calls were handled within that period.
- Improve callback efficiency. Measure how many callbacks were completed within a defined acceptable waiting time. This provides greater operational insight and improves accessibility for your patients.
- Focus on the metrics that matter most. Track reporting weekly or monthly and dive deeper into detailed insights when needed. TeleQ reports give you a clear overview of all your patient communication — helping you optimize operations, prioritize effectively and make data-driven decisions.
TeleQ reports give you a clear overview of all your patient communication — helping you optimise operations, prioritise effectively and make data-driven decisions.