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Video

Have you been in a situation where it would have made your work easier if you could both see and hear the person calling in? To make it easier for the healthcare service and patients, healthcare staff can easily switch from a phone call to a video call in one single appointment, in one single system. This makes contact more efficient and makes it easier for healthcare staff to make a diagnosis or determine how urgent a case is.

Sometimes a phone call is not enough

  • Everything in one place, no extra systems needed

    With Aurora teleQ Video you switch from voice to video, chat, or screenshare within the same appointment with no extra apps needed. Optional eID lets you add secure patient verification when you need it, while keeping access simple when you don’t. From a single interface your team can hear, see, type, and even share screens with the patient, ideal for showing home monitor readings or demonstrating exercises.

  • More accurate, patient centered care

    Video gives clinicians an immediate sense of the patient’s condition and reduces unnecessary in-person visits. It also removes barriers for patients with mobility issues, social anxiety, or long travel distances, whilst keeping waiting rooms safer by limiting unnecessary exposure.

  • Sometimes two people are not enough

    With the possibility to add up to three other parties in a video call between patients and caregivers, it opens up for an even greater understanding of the situation. Some examples include adding a translator to the call, a family member who can provide additional information and gain a better understanding, or an expert who can weigh in from the start. 

    Key benefits for your organization

    • Seamless switch between call, chat, video, and screen sharing in one platform
    • No external applications or extra logins; optional e-ID for secure sessions
    • Faster, more accurate assessments and reduced administrative workload
    • Extends care to hard-to-reach patients while lowering infection risk
    • Easy multi-party calls for interpreters, relatives, or experts on demand