Latest updates in Aurora teleQ

1: Telephone book

Phone book entry removal is now properly updated in the user interface. Before the information was still visible after you had deleted it.

2: Change translation of resources in Dutch

Changing the word middel to gebruiker where appropriate.

1: New reports

There have been improvements regarding error notifications in new reports.

Example of an old error message:

Example of a new error message:

2: Task view

• A fix in new agent user interface (UI) has been made to work as the old UI for a user that has logged in both in push and web. A pushed task will now be green and with a lock symbol - For other users, the task will be greyed out and locked. Earlier the task was greyed out also for the agent that was in the call, indicating that it was not possible to open the task and write notes.

• Personal number will again automatically be copied to clipboard when opening a task. In previous version it only worked if personal number was shown in task view.

3: General/User handling 

It is now possible to login with just report permissions or overview permissions. In previous versions there was a bug that required the user to have either agent or admin permissions for login to work correctly.

4: WebDoc

2 fixes to speed up connection to WebDoc have been made:

• Removal of confirmation dialog box “Patient is now selected in WebDoc"
• The calls that are sent to WebDoc have been accelerated.

1: Number list/Phonebook import

When importing a number list or a phonebook in e164 format (i.e. +46xxx) the numbers were converted to 0046xxx format. This meant that incoming calls didn’t always match numbers in the number list. This has now been fixed.

2: Close public holidays

Fixed a bug that could cause the Close Public Holiday button not to be greyed out when closing public holidays. It only happened if daylight saving day fell on a public holiday. All public holidays were closed as expected even though the button wasn’t greyed out.

After the upgrade, the button will be greyed out for all who already closed public holidays.

3: Voicemail/Voicemail Plus

Earlier, when the caller recorded a voice message, a short pause could force the recording to end. Now the time for detecting silence has been extended to avoid recordings to end by mistake.

4: New Log report

In previous versions, a Voicemail+ task moved to another unit, wasn’t visible in the new log report on the unit the task was moved to. This has now been fixed.

5: Customer Log 2.0

Fixed a bug in the new Customer log 2.0. In a few cases you could get an error message "Sorry. Internal Server Error.", instead of data for log.

Overview:

In “Overview”, the Book button is now moved next to the unit name. 

Overview is now paginated, this means that overview will not auto scroll anymore when the page refreshes. 

Task list:

Fixed so long telephone book names are trunked again. Before the name could be in more than one row, and even outside of the task. 

Before fix:                                After fix: