Latest updates in Aurora teleQ

Aurora teleQ Release Notes Version 11

Aurora teleQ release notes provide information on the improvements in each release. Aurora teleQ is upgraded with new features and improvements four times per year. Below you can read more about which new improvements that each upgrade will bring to you. One upgrade can include several releases. Each part below informs about what changes that has been made in each release.

An improvement can be fixes, smaller changes / improvements on a feature and new features.

Below you can find the release notes for Aurora teleQ version 11.

Which version is found on your Aurora teleQ system?

Log in to Aurora teleQ and go to TeleQ-ID / Support (upper right corner). At the top of the pop-up that opens, you can see which version is on your system.

Version 10.3

Version 10.2

1: New reports

There have been improvements regarding error notifications in new reports.

Example of an old error message:

Example of a new error message:

2: Task view

A fix in new agent user interface (UI) has been made to work as the old UI for a user that has logged in both in push and web. A pushed task will now be green and with a lock symbol - For other users, the task will be greyed out and locked. Earlier the task was greyed out also for the agent that was in the call, indicating that it was not possible to open the task and write notes.

Personal number will again automatically be copied to clipboard when opening a task. In previous version it only worked if personal number was shown in task view.

3: General/User handling

It is now possible to login with just report permissions or overview permissions. In previous versions there was a bug that required the user to have either agent or admin permissions for login to work correctly.

4: WebDoc

2 fixes to speed up connection to WebDoc have been made:

Removal of confirmation dialog box “Patient is now selected in WebDoc"
The calls that are sent to WebDoc have been accelerated.

Version 10.1

1: Number list/Phonebook import

When importing a number list or a phonebook in e164 format (i.e. +46xxx) the numbers were converted to 0046xxx format. This meant that incoming calls didn’t always match numbers in the number list. This has now been fixed.

2: Close public holidays

Fixed a bug that could cause the Close Public Holiday button not to be greyed out when closing public holidays. It only happened if daylight saving day fell on a public holiday. All public holidays were closed as expected even though the button wasn’t greyed out.

After the upgrade, the button will be greyed out for all who already closed public holidays.

3: Voicemail/Voicemail Plus

Earlier, when the caller recorded a voice message, a short pause could force the recording to end. Now the time for detecting silence has been extended to avoid recordings to end by mistake.

4: New Log report

In previous versions, a Voicemail+ task moved to another unit, wasn’t visible in the new log report on the unit the task was moved to. This has now been fixed.