Blog category: Blog

Aurora teleQ can now are developing, testing and launching test, develop and launch new features faster than before. Through a flexible architecture that combines local data centers with modern cloud services, Aurora Innovation can always choose the solution that best meets the needs of a specific customer or market. “The result is a future-proof contact platform that evolves at the same pace … Continued

In healthcare, we often talk about the need for new systems, new digital entry points, and new tools to meet increasing demands.But sometimes, we need to pause and take a closer look at what we already have. For many regions and healthcare providers, Aurora teleQ is already part of the infrastructure.Yet, its full potential is … Continued

When one simple question says everything:“Could this be a little easier for me?” In healthcare, it’s often the people on the front lines who carry the heaviest load. They’re the first to meet the patient. The ones expected to navigate new systems, new digital channels, and new ways of working – often without the time … Continued

Telephone triage is a demanding role where small misunderstandings can lead to serious consequences. Where are the greatest risks in a call? How can you best manage the encounter with the patient and avoid these pitfalls? Elisabeth Almgren Eriksson, an expert in communication methodology and telephone triage, shares tips to help facilitate the conversation. Telephone … Continued

“I get to make a difference in the reality of healthcare” “We make a difference in healthcare. For me, it’s important to work with something close to the heart,” says Kristina Larsson, developer and Product Manager at Aurora Innovation. Kristina began her career at Aurora Innovation 10 years ago. She started as a developer, moved … Continued

By focusing on healthcare professionals and their needs, digital services and AI can truly create value, says Jonas Ahlkvist, CEO of Aurora Innovation. “Reports show that digitalisation in healthcare often creates stress rather than efficiency. We need to understand the challenges healthcare professionals face. Only then can we develop solutions that make a real difference … Continued

Healthcare professionals today face a demanding daily reality with heavy workloads, complex workflows, and a growing number of digital systems to manage. This creates stress, impacts the working environment, and risks taking valuable time away from patient care. To help create a simpler and more sustainable work situation, Cambio Healthcare Systems and Aurora Innovation have … Continued

As the year draws to a close and the holiday season approaches, many of us look forward to a slower pace, time with loved ones, and a chance to recharge. But in healthcare, Christmas often brings the opposite. For nurses, the holiday period is one of the most demanding times of the year. Staffing levels … Continued

As we approach the end of the year, it is natural to pause, reflect, and consider what we will carry with us into 2026. The past year has offered both important insights and clear reminders of why our mission—enabling smart healthcare for everyone—is more relevant than ever.  Digital accessibility at the center of the debate … Continued

According to the report “Den dumma digitaliseringen” by the Swedish Association of Health Professionals (Vårdförbundet), some nurses manage up to 36 different IT systems every day. Inadequate IT systems create a stressful working environment. “Digitalisation should support healthcare professionals, not burden them,” says Linda Barthelsson, Customer Experience Manager at Aurora. Let’s be honest — things … Continued