Offer your patients the best possible service and availability
Aurora teleQ is a modern communication solution for managing patient contacts that streamlines the flow of communication between patient and healthcare provider. The structured and intuitive call booking system with time-scheduled callback rationalises daily work and reduces phone stress for healthcare professionals. Manual administration is minimised and staff have a calmer work environment and more time for each patient, enhancing the perception of high service and quality.
Flexible and simple
You decide for yourself how comprehensive you want your Aurora teleQ service to be. The communication solution offers many channels, such as phone, SMS, chat and video calls. As the system is scalable and can be tailored to the needs of the organisation, functions and channels can be added as you go. The product works with landline, mobile and IP telephony, and can be used with or without a PBX.
A part of the ecosystem
Aurora teleQ has an API designed to interact with other systems, making it easy to connect it to other digital solutions. Together with our application partners, we are building an ecosystem that focuses on a safe, seamless communication channel between patient and healthcare provider.
The benefits of Aurora teleQ
Best possible service and availability
Aurora teleQ improves access to healthcare by eliminating the need for patients to wait in long call queues. Instead, the patient will receive a call back at the desired time. Patients are welcome to contact the healthcare service at a time that suits them via the desired channel: phone, chat, SMS, web or video. The availability, on the patient's terms, enhances the experience of high availability and service.
Increased quality in the healthcare dialogue
When phone queues disappear, healthcare staff can spend more time on tasks other than monitoring the phone. Features such as categorisation, web entrance and linking of medical records mean that each contact can be handled immediately by the right healthcare staff and ensuring that healthcare staff are prepared before each contact. This creates more time for quality work with each patient.
More efficient workflows
All incoming calls and patient contacts are gathered in one view as tasks, regardless of which channel the patient has used to make contact. The clear overview of incoming tasks makes it easier to structure and rationalise the working day.
Better work environment and reduced stress
Using the unique, scheduled callback feature, Aurora teleQ distributes calls throughout the day. Healthcare staff can close a task before the next one is started. This allows for more time, for both preparation and documentation. Quiet phones and time allocated for each call contribute to reduce stress.
Optimal resource planning
Aurora teleQ provides the organisation with comprehensive statistics and reports on incoming tasks that can be used to optimise resource planning. The statistics in Aurora teleQ are presented with easily accessible charts and provide snapshots of the healthcare unit’s availability and call patterns. Efforts can be made to better structure the working day, allocate resources in the best possible way and handle unexpected peaks in work, based on statistics.
A communication solution adapted and tailored to meet your needs
Aurora teleQ consists of several communication channels and functions, all in one single interface. Aurora teleQ is suitable for both small and large organisations, the system is scalable, adaptable and we tailor the solution according to the customer’s needs and resources. Thanks to our APIs, Aurora teleQ can easily be integrated with other digital healthcare applications and communication systems, to further increase the benefit of the tool.
Digital channels
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