We have met: Praktikertjänst Hedemora Dentistry

From Stress to Structure – How Aurora teleQ Transformed Our Work Environment

During the Odontological National Conference & Swedental in Stockholm, Sweden, we were inspired by the visit of dental nurses Ulrika Ågren and Hanna Zidén from Praktikertjänst Hedemora Dental Care. They shared how Aurora teleQ has changed their daily work – with less stress, happier patients, and smart features that make communication both easier and more efficient. We also took the opportunity to ask them a few short questions about their experiences.

Have you noticed any difference in your work environment since you started using Aurora teleQ?

– We no longer have to be stressed about a constantly ringing phone all day. We can feel reassured knowing exactly which patient has called and when, and we can adapt the calling times to suit both the clinic and us working here.

How has Aurora teleQ improved your patient accessibility?

-We know that our patients are happier to receive a scheduled callback time instead of trying to reach us throughout the day when we haven’t been able to answer.

Which Aurora teleQ functions do you use most in your daily work?

-The callback function and the ability to set our own audio messages when we are closed or away during the day.

What is your best tip for other clinics considering starting with Aurora teleQ?

-Don’t hesitate! You won’t be disappointed! It makes daily work easier in so many ways!