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Aurora teleQ integrates with Tandem Health

A natural step towards more accessible healthcare

Aurora Innovation and Tandem Health have entered into a partnership that connects Aurora teleQ, one of the most widely used patient communication platforms in Swedish healthcare, with Tandem Health’s medical AI assistant for clinical documentation. The integration has already been launched and is available to healthcare providers in Sweden that currently use Aurora teleQ.

The aim is to free up time for what truly matters: the interaction with the patient. The time currently spent documenting what was discussed during a call or appointment can be significantly reduced, without healthcare professionals having to leave their usual workflow.

What the integration means

Many healthcare providers already manage their patient communication, including phone calls, callbacks, video appointments and other interactions, through Aurora teleQ. Through this partnership, these interactions can now be connected directly to Tandem Health’s medical AI assistant, which listens to the conversation, structures the information and drafts clinical notes based on the call or appointment.

The integration works whether healthcare professionals use a softphone or a physical telephone that is not connected to a computer. A computer-integrated solution is therefore not required to benefit from using Tandem together with Aurora teleQ. Healthcare professionals can continue making calls in the way they are used to.

In practice, this means that healthcare professionals who already use Aurora teleQ as their patient communication platform can add Tandem to support their clinical documentation, without having to switch between multiple separate tools or enter the same information twice.

Benefits for healthcare professionals and patients

  • Less duplication of work – documentation can begin within the same workflow in which the patient interaction already takes place.
  • Clinical notes completed faster – notes are created shortly after the interaction, reducing the risk of important details being forgotten.
  • More structure and greater peace of mind in everyday work – less friction between communication and documentation, whether using a softphone or a physical telephone.
  • More time for patients – when less time is spent on administration, more time can be dedicated to the patient interaction, contributing to more accessible healthcare.

What happens next?

The integration is already available to healthcare providers in Sweden that use Aurora teleQ.

Ready to try it? Book a demo and we’ll show you how Aurora teleQ works together with Tandem in your organisation.