Latest updates in Aurora teleQ
Aurora teleQ release notes provides information on the improvements in each release. Aurora teleQ is upgraded with new features and improvements on a biweekly basis.
Below you can read more about which new improvements that each upgrade will bring to you.
Aurora teleQ Release Notes
One upgrade can include several releases. Each part below informs about what changes that has been made in each release. An improvement can be fixes, smaller changes / improvements on a feature and new features.
Which version is found on your Aurora teleQ system?
Log in to Aurora teleQ and go to TeleQ-ID / Support (upper right corner). At the top of the pop-up that opens, you can see which version is on your system.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.
In the exported calendar event the user will be able to see the approximated starting time and date of the booked event, and in case of a video meeting, an URL link to the meeting will be included so that the user can find it easily
The feature can be enabled or disabled in the Web Entrance settings.
1.2 Files uploaded by agent are no longer sent immediately to the chat
When a file is selected for upload to the chat, it will no longer be sent immediately. Instead, a preview panel will appear, showing the file’s name and type, allowing verification before sharing. The file will only be delivered to the conversation after the agent explicitly confirms the selection, reducing accidental uploads and ensuring that the correct document is sent.
2: Bugfix
Video tasks booked via Web Entrance are no longer increasing the ‘Video switches’ counter in the Video Report.
3: Improvements to existing features
3.1 Create task and Manual SMS dialog now remember last unit
The Create task and Manual SMS dialog now remember the last unit/origin you used to create a task or send an SMS. This preference is retained the next time you open the dialog, until you log out/close teleQ.
3.2 Improved performance for create task
The create task dialog should now load a little faster, especially for users with a lot of units.
4: Overview and Availability reports
To make it easier to see which tab is active, the reports will now follow teleQ’s design: active tabs are white and inactive ones are green.
5: Bugfix for Overview report
Refused and Aborted tasks were earlier included in both Created tasks and Interrupted tasks. Now they are only included in Created tasks.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.
1: New features
1.1 Patients have the possibility to export booked appointments to their personal calendar
After a patient books a callback or video meeting, they now have the option to export the event to their personal calendar. This feature is designed to help patients remember their appointments, ensuring they are prepared when the agent calls or joins the video meeting. As a result, agents don’t have to wait, which helps speed up the task handling process.