Thousands of healthcare units have increased their availability
What would a healthcare center be without its patients? We are proud to be able to help so many healthcare centers to communicate better with their patients. Read our customer cases below to find out how we can help you improve your relationship with your patients.
Hospitals using our products
CHLO had troubles answering the high number of calls coming in every day. The employees suffered both disturbance and inefficiency. As a result CHLO contacted Aurora Innovation to to find a solution to the problems.
VUmc is one of eight University Medical Centers in the Netherlands. Yearly around 100 000 people visit this Amsterdam based clinic for the first time. But the phone availability for this clinic has been a big problem for the past 10 years. Despite many attempts to improve the situation it's not been possible for the staff to answer the phone calls on time. Aurora teleQ changed all that.
Karolinska University Hospital in Sweden provides medical care for patients with serious common diseases as well as rare medical conditions. We visited one of the clinics, Radiumhemmet, to examine how Aurora teleQ Callback helps them and their patients.
Other businesses using our products
Finding ways to balance the hectic everyday work at healthcare centers is a constant effort. The healthcare center of the city of Ylöjärvi began using the Aurora teleQ system in fall 2019 to support management of the work and to improve customer experience.
When considering their needs, Fertility Fusion wanted to have a solution enabling the staff to structure the calls, organize their workday, and meet patient needs. In addition, it had to be simple, user-friendly, easy for the staff and patients, easy to select the menu, and integrate into existing systems.
Capio Healthcare Center Sävja has been using Aurora teleQ for many years. They were also one of the first customers to try the new post-tag function.
To merge two companies into one has its challenges. To implement new routines and work processes can take some time. Thanks to Aurora teleQ, the audiology company Audika have managed to achieve 100 percent availability, and can provide professional hearing care to over 13,000 people every year.