Thousands of companies have increased their availability
What would a company be without its customers? We are proud to be able to help so many companies and organizations to communicate better with their customers. Read our customer case below to find out how we can help you improve your relationship with your customers.
Hospitals using our products
CHLO had troubles answering the high number of calls coming in every day. The employees suffered both disturbance and inefficiency. As a result CHLO contacted Aurora Innovation to to find a solution to the problems.
VUmc is one of eight University Medical Centers in the Netherlands. Yearly around 100 000 people visit this Amsterdam based clinic for the first time. But the phone availability for this clinic has been a big problem for the past 10 years. Despite many attempts to improve the situation it's not been possible for the staff to answer the phone calls on time. Aurora teleQ changed all that.
Hospital Consorci Sanitari de Terrassa (CST) had trouble answering incoming calls during the day. As many as 1000 calls didn’t even get through to an operator. With this in mind, CST decided to take action by offering the possibility of callback with Aurora teleQ.
Karolinska University Hospital in Sweden provides medical care for patients with serious common diseases as well as rare medical conditions. We visited one of the clinics, Radiumhemmet, to examine how Aurora teleQ Callback helps them and their patients.
Other businesses using our products
Capio Healthcare Center Sävja has been using Aurora teleQ for many years. They were also one of the first customers to try the new post-tag function.
Availability is a well-known problem in the car industry, where customers often have to wait in long phone queues to book service for their vehicle. Aurora teleQ has helped Atteviks improve their availability, resulting in faster and more efficient service for all of their customers.
To merge two companies into one has its challenges. To implement new routines and work processes can take some time. Thanks to Aurora teleQ, the audiology company Audika have managed to achieve 100 percent availability, and can provide professional hearing care to over 13,000 people every year.
Capio Västerås City is a full-service health care centre which has combined all professional health care services for the whole family under one roof. Aurora teleQ has given the health care center better work environment and more efficient workflow.