Menu — Aurora Innovation
Aurora Innovation

A number to your healthcare center with the Menu module

Letting your patients choose themselves who to talk to is an easy way to save time and have more satisfied patients. The menu module receives all calls and give the caller clear instructions. The patient then chooses himself who to talk to by using the buttons on the phone.

A way in

Contacting your healthcare center should be easy. By using one single telephone number for the healthcare center, you can make communications easier for both your patients and your employees. By integrating the Menu module in Aurora teleQ, the patient calling will always be greeted the same way. You can yourself decide what welcome message the patient should hear and which menu that should follow.

Adapt the choices based on the time of the day

The Menu module allows the choices 0-9, star (*) and hash tag (#) over an unlimited number of levels. Creating and adapting menus based on the needs of your requirements is easy.

It is possible to connect every menu to other modules in order to create an even more flexible telephone solution. That way, you can for example give the patient the option of being called back at a specific time, to choose to wait in in the queue, select language or leave a voicemail. By using menus, incoming calls are easier to administrate, customer services are improved and the work streamlined.

This is how the Menu module works

  • The patient calls your healthcare center.
  • The menu module receives the call and provides the caller clear instructions.
  • The patient chooses himself who to connect to by using the buttons on his phone.

Download product sheet: Aurora teleQ – Menu

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